Privacy Policy

This privacy statement explains the personal data Tangent Works processes, how it is processed, and for what purposes.

References to Tangent Works products in this statement include Tangent Works services, websites, apps and software.

Please read the product-specific details in this privacy statement, which provide additional and relevant information.

This statement applies to the interactions Tangent Works has with you and the Tangent Works products listed below, as well as other Tangent Works products that display this statement.

 

Personal data we collect

Tangent Works collects data from you through interactions with you and through our products. Data is collected mainly from: 1) you as you provide data directly, and 2) your interactions, use, and experiences with our products.

The data we collect depends on the context of your interactions with Tangent Works and the choices you make, including your privacy settings and the products and features you use. We can also get data about you from third parties.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature.

Also, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time.

 

How we use personal data

Tangent Works uses the data we collect to provide our products, which includes updating, securing, and troubleshooting, as well as providing support.

It also includes sharing data, when it is required to provide the service or carry out the transactions you request.

  • Improve and develop our products.
  • Make recommendations.
  • Advertise to you, which includes sending promotional communications, and presenting you with relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

 

Reasons we share personal data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. Tangent Works -controlled affiliates and subsidiaries, vendors working on our behalf are also shared your data. It is also necessary to do so in cases when required by law or to respond to legal process; to protect our customers; to maintain the security of our products; and to protect the rights and property of Tangent Works and its customers.

 

Cookies and similar technologies

Cookies are very small text files placed on your device to store data that can be sent back to a web server in the domain that placed the cookie. We use cookies and similar technologies for storing your preferences and settings, enabling you to sign in, analyzing performance of our products, fulfilling other legitimate purposes.

We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites and products can include web beacons, cookies, or similar technologies from third-party service providers.

There are variety of tools you can use to control the data collected by cookies, web beacons, and similar technologies, for example, controls in internet browser.

 

Tangent Works account

With a Tangent Works account, you can sign into Tangent Works products. Personal data associated with your account includes credentials, name and contact data, payment data, usage data, information about your activities in our products.

 

Other important privacy information

Below you will find additional information, such as how we secure your data, where we process your data, and how long we retain your data.

Security of your data

Tangent Works is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. For example, when we transmit any of your data, we protect it through the use of encryption.

Where we store and process data

Personal data collected by Tangent Works may be stored and processed in your region, and in any other country where Tangent Works or its affiliates, subsidiaries, or service providers operate.

Tangent Works uses Salesforce, Microsoft Office 365 and Microsoft Azure cloud to collect, store and process personal data primarily. List of countries where data centers of these services are located can be found at https://azure.microsoft.com/en-us/global-infrastructure/geographies/

Tangent Works rely also on technologies from other providers, such as webhosting services, their data centers are located in European Union.

Our retention of personal data

Tangent Works retains personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other legitimate purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

Because these needs can vary for different data types, the context of our interactions with you or your use of products, actual retention periods can vary.

Other criteria used to determine the retention periods include:

  • If the personal data is of a sensitive type a shortened retention time would generally be adopted.
  • If the user provided consent for a longer retention period, we will retain data in accordance with your consent.
  • If Tangent Works is subject to a legal, contractual, or similar obligation to retain or delete the data, we will do so.

Also, do customers provide, create, or maintain the data with the expectation we will retain it until they affirmatively remove it. Examples include a dataset stored in TIM Studio web application. In such cases, we would aim to maintain the data until you actively delete it.

 

Changes to this privacy statement

We update this privacy statement when necessary to provide greater transparency or in response to:

  • Feedback from customer, regulators, industry, or other stakeholders.
  • Changes in our products.
  • Changes in our data processing activities or policies.

When we post changes to this statement, we will revise the “last updated” date at the top of the statement.

We encourage you to periodically review this privacy statement to learn how Tangent Works is protecting your information.

 

How to contact us

If you have a privacy concern, complaint, or question for the Tangent Works Chief Privacy Officer or EU Data Protection Officer, please contact us by using our web form at https://support.tangent.works. We will respond to questions or concerns within 30 days.

 

Marketing communications

You can change your mind at any time by clicking the unsubscribe link in any email from us.

We use SalesForce as our Marketing Automation Platform. The information you provide will be transferred to SalesForce for processing in accordance with their Privacy Policy and Terms of Service, more details can be found at https://www.salesforce.com/company/privacy/ and https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/.

 

Product-specific details

Details below provide more insights on how our products work with your data.

TIM engine

Core functionality used for model building, forecasting, anomaly detection and other related tasks is provided by TIM engine.

TIM engine processes request made by user. It can be sent by one of our “client” applications, or other application operated by user. Request contains following data: dataset and configuration of a request. Such data is kept in memory and persistent storage temporarily during the time necessary to build models, calculate forecast and/or detect anomaly, or perform other computational actions necessary to fulfill request sent by a user. Once result of request is picked up by user, data is deleted. In case result is not picked up for a very long time so that it is unlikely such result would be needed anymore, or user account is not active anymore, Tangent Works reserves the right to remove data for such result from our infrastructure.

Information about requests made by users to TIM engine can be collected and stored in our Telemetry database so we can improve our products, ensure service availability, make proper billing, and/or other reasons with focus on delivering high quality products.

Depending on particular deployment, TIM engine can run in Tangent Works cloud running on Microsoft Azure, on premise at customer’s infrastructure, on edge device, or in customer’s own cloud.

TIM API

TIM engine allows to interact with its own API. TIM implements REST API that holds information about dataset and configuration of particular request in body of request. Response from API can contain original data and other information about original data. TIM API requires users to authenticate with HTTPS authentication, this means that all communications are encrypted and secure.

Depending on particular deployment, TIM engine can run in Tangent Works cloud running on Microsoft Azure, on premise at customer’s infrastructure, on edge device, or in customer’s own cloud.

TIM Studio

TIM Studio is a web application that runs in web browser and uses TIM engine via TIM API.

TIM Studio allows to store and manage datasets, build models and use them for forecasting and anomaly detection. Datasets, descriptions of models, calculated forecasts and/or detected anomalies, workspaces are stored in TIM Studio storage until you decide to remove them. It can also store login credentials to other databases if you provided them while adding new dataset. TIM Studio may store other relevant information necessary for its functionality such as login credentials, usage information and/or other.

All communications with TIM Studio are encrypted with HTTPS.

Depending on particular deployment, TIM engine can run in Tangent Works cloud running on Microsoft Azure, on premise at customer’s infrastructure, on edge device, or in customer’s own cloud.

Our Excel add-ins

TIM can be used from Excel in form of add-in. Technically, it implements TIM API. It collects data in active worksheet, adds configuration details depending on settings made by user via UI, and sends request to TIM API.

To allow comfortable work add-in stores login credentials on user’s device, these data can be deleted by logging out.

Our Alteryx tools

TIM can be used on Alteryx in form of tool. Technically, it implements TIM API. It collects data in pipeline it is connected to, adds configuration details depending on settings made by user via UI, and sends request to TIM API.
To allow comfortable work Alteryx stores login credentials on user’s device, this information can be managed within Alteryx UI.

Tangent Works websites

Tangent Works does not support or encourage and will take all reasonable measures to ensure the prohibition and removal from our web-sites of all material which is or is likely to be interpreted, in Tangent Works ‘s opinion, as libelous, harmful, threatening, abusive, defamatory, indecent, obscene or pornographic.

Tangent Works has made every effort to ensure the accuracy of the features and techniques presented on our websites. However, Tangent Works accepts no responsibility, and offers no warranty whether expressed or implied, in regard to the contents or the accuracy of such publication.

No part of such publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the express written permission of Tangent Works.

Information in such publication is subject to change without notice.

Diagnostic data

Diagnostic data is used to keep TIM Engine, TIM Studio, TIM API and other applications secure, available up to date; to detect, diagnose, and remediate problems; and make product improvements. This data does not include a user’s name or email address, the content of the user’s files.

 

Last updated on February 12th, 2020.

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